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What is CloudCan Managed Services?

Get ahead in technology! Optimize your resources correctly!

Information Technologies has become one of the most invested departments for digital transformation in companies, especially after the pandemic.Information technologies department is one of the most important dynamics both in terms of getting ahead of the competition and in terms of internal profit and cost management.

At this point, remote work; While e-commerce, cloud computing and artificial intelligence issues were on the agenda, security became one of the most important issues. Supporting the right management inside the company as well as outside the company is one of the most important factors. As CloudCan, Microsoft's business partner of the year; We provide accurate and stable process management to companies with our annual managed service packages, which do not sell licenses and only provide strategic consultancy, and provide information technology operational management support to companies. While we ensure that the licensed products you have are used more effectively, we also train your teams and go hand in hand with you in all processes.

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Proactive Support Service Categories

Security category is included in Gold and Premium package content.

Microsoft 365 Modern Work

  • Exchange Online
  • SharePoint
  • Teams
  • Intune
  • OneDrive
  • Office Apss

Microsoft 365 Security

  • Defender for Cloud
  • Azure AD Premium
  • Defender for 365
  • AIP
  • Defender for Identity
  • DLP
  • Defender for Endpoint
  • Windows Enterprise Security
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Packages

Standart

  • Proactive Support
  • Reactive Support12 Ticket
  • TAM Consultancy1 people/day
  • Licence Consultancy1 people/day
  • Training

Gold

  • Proactive Support3 people/day
  • Reactive Support24 Ticket
  • TAM Consultancy2 people/day
  • Licence Consultancy2 people/day
  • Training2 people/day

Premium

  • Proactive Support6 people/day
  • Reactive Support36 Ticket
  • TAM Consultancy4 people/day
  • Licence Consultancy4 people/day
  • Training4 people/day
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Packages

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Services

Proactive Support

Within the scope of Managed Services, the health status of Microsoft 365 products and services that are actively used by the tenants are regularly checked and reports are made on a monthly basis.

Reactive Support

It is the support operation to be operated through the ticket system in case of problems occurring in Microsoft 365 products and services actively used by the tenants and existing configuration change needs within the scope of Managed Services.

License Consulting

Examination of license cost risks, profiling service for reducing license costs.

TAM Support

Within the scope of the agreement, consultancy services are provided for the creation of the periodic maintenance schedule, the analysis of the existing license profile, the active use of the products under the license, and the creation of a medium and long-term roadmap within the scope.
Regular reporting of services used within the scope of Managed Services is made.

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Training

Standard IT Trainings

Microsoft 365 Modern Work

  • Teams Meetings, Rooms, Apps and Frontline
  • Endpoint Management and Intune
  • Windows 11 – Windows 365
  • Viva Connection, Insight, Goals, Learning, Topics
  • Power BI & Power Automate Platform

Microsoft 365 Security

  • Protect Sensitive Data
  • Compliance and Data Risk Management
  • Windows Defender + SIEM
  • Secure Hybrid and Multi Cloud Environments

**Microsoft Modern Work and Security product family usage and management panel explanations are given. 1 training is evaluated as 1 person/day.

End User Trainings

  • Teams Meetings, Rooms, Apps and Frontline for end users
  • Viva Connection, Insight, Goals, Learning, Topics for end users
  • Power BI & Power Automate Basic
  • Microsoft Desktop Apps (Outlook, Teams, Onedrive)
  • Protect of data and identity with M365 features

*End-user training is provided for Office applications and Microsoft 365 applications. 1 training is evaluated as 1 person/day.

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How is the Process Handled in CloudCan Managed Annual Service Consulting?

What is t-12?

CloudCan handles managed services within a 12-month period and looks at the monitoring, reporting, improvement and security tightening processes as a whole from the first month in line with the annual target. Accordingly, all annual planning is handled within the framework of a certain plan from -12 months to the beginning. With this method, we bring you to target-oriented success in line with the plans.

Microsoft 365 Modern Work

  • Customer requests are taken.
  • The existing structure is analyzed.
  • A health screening package is prepared.
  • A risk report and change plan are prepared.
  • Change impact analysis is done.
  • Service-based monitoring and reporting is done on a weekly basis.
  • General service status assessment meetings are held monthly.
  • Maintenance plan is updated quarterly, customer satisfaction is evaluated, product family innovations within the scope of Microsoft 365 Modern Work are conveyed.
  • Current product use cases and license profiles are evaluated in 6-month periods.

Microsoft 365 Security

  • Customer requests are taken.
  • The existing structure is analyzed.
  • Security scan package is prepared.
  • A risk report and a tightening plan are prepared.
  • Security tightening impact analysis is done.
  • Service-based monitoring and reporting is done on a weekly basis.
  • General service status assessment meetings are held monthly.
  • Maintenance plan is updated quarterly, customer satisfaction is evaluated, product family innovations within the scope of Microsoft 365 Security are conveyed.
  • Current product use cases and license profiles are evaluated in 6-month periods.
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Advantages

In case of commissioning of the offered Managed Services (offered within the scope of the service);

OUR EXPERTS WITH YOU

Taking part in 50+ projects at home and abroad and the opportunity to work with consultants with field experience in different sectors.

Opportunity to work with consultants who have completed their certificates with vertical expertise in their fields.

Consultancy/support opportunity from expert consultants on Microsoft license management.

OUR CONSULTING SERVICES WITH YOU

Opportunity to evaluate cloud investments that you plan to make in the short and medium term from different perspectives and to receive consultancy at the point of decision making.

Free PoC and technology consultancy for Microsoft products you are using or plan to use in the short term.

Possibility to periodically health scan your existing Microsoft cloud services.

ADDITIONAL SUPPORT TO YOUR OWN TEAMS

Opportunity to offer many training opportunities to your IT staff on Microsoft technologies.

Opportunity to direct your IT team to the work you want to use more focused.

The opportunity to reach solutions quickly with the CloudCan team without creating additional staff.

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Why Us?

CloudCan; It is also a reliable business partner for management services with its customer-oriented approach with its expertise and experienced team.

Use your resources in strategic areas.

Optimize your cloud resources and consumption costs.

Don’t worry about the problems.

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Media

İzmir CIO Event

CloudCan took its place at the Izmir Technology Summit! As Microsoft Business Partner of the Year, we talked to the invaluable CIOs of companies in and around Izmir about their new investments and digital transformations.

Windows 11 and Modern End Point CIO Event

The content of our event, which we held as CloudCan and Windows 11 team, took place in the CIO Update magazine! Thank you again to all our valued guests who were with us.

CloudCan was named Partner of the Year by Microsoft in fiscal year 2022!

CloudCan is the only business partner to receive the category-independent award. We are very proud and happy to receive the award!

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